FAQ's

If you have any questions that have not been answered here, please get in touch

General & Service

Card grading is a professional assessment of a trading card’s condition. We assign a grade to your card based on the condition of its corners, surface, edges, and centering.

We authenticate your cards, assign a suitable grade after a meticulous assessment, and then preserve their condition by ultrasonically encasing them with a label color of your choice. Graded cards are often seen as more desirable and typically fetch higher prices compared to ungraded cards.

Click here to see a full list of TCGs that we grade.

Sorry, we do not currently grade signatures, autographs, or signed trading cards.

Of course! However, we currently cannot accept submissions in the original grading company’s case. We only accept cards that are not encased.

Submitting Cards to Ruby

Step 1: Log In & Choose Your Service
Log into your account and choose your submission track:

Bulk Track: Ideal for larger submissions. (5 card minimum submission)

Regular Track: No minimum submission.

Priority Track: Get your cards back the fastest with expedited service. Ideal for tight deadlines.

Step 2: Choose Your Label & Case (Optional):
Show off your style by creating your own label with our easy-to-use editor — choose your favorite color combinations and preview the result before ordering. If you’re short on time or unsure what looks best, try our colour-match service, or go for an art-match label for a more creative look. You can also select between a frosted or clear case for selected brands.

To ensure the correct card is paired with the right label, choose the correct brand from the dropdown menu and type the card name and number in the text box next to each label.

Step 3: Complete Your Order & Ship Your Cards:

Once you’ve finalised your grading selections, enter your shipping and contact information. Then, choose your preferred payment method to complete your order.

When packing your cards, be sure to follow our packaging guidelines and address your parcel to:

Ruby Grading, Co-Space, 25 Town Square, Stevenage, Hertfordshire, SG1 1BP.

Please also clearly mark your order number on or inside the package. 

  • Bulk Grading (Best for larger collections): £10 per card with a minimum submission of 5 cards. This service offers a cost-effective option for grading larger quantities, with a turnaround time of up to 15 business days.
  • Standard Grading (Perfect balance): £12 per card with no minimum submission requirement. This service provides a good balance between price and turnaround time, taking up to 15 business days. Ideal for those who want to grade individual cards or smaller collections.
  • Priority Grading (Fastest turnaround): £19 per card with no minimum submission requirement. This premium service prioritises your cards, returning them graded within 3 business days. It’s perfect for valuable cards, tight deadlines, or if you want your cards back quickly.

We strongly recommend submitting your cards in clear soft sleeves within semi-rigid card holders to protect them during transit. Use appropriate packaging, such as packing paper or bubble wrap, to prevent movement. Finally, we advise using a durable box to ensure your cards arrive safely.

Our Label

We offer colour customisation for all grading submissions with our label colour editor tool during the order process. If you’re short on time, choose from one of our preset colour combinations or select the colour match option where we match the label colours to your card.

No, you can customise the colour of each label for no additional charge.

Security is our top priority, which is why we use a multi-layered system that combines innovative technology with tried-and-tested features to ensure ultimate protection.

 

  • Each label contains a secure chip embedded with a unique identifier. This data is encrypted and linked to a secure database. When you scan the label with any NFC-enabled device (such as a smartphone), the encrypted data is securely transmitted, verifying the authenticity of the label. This establishes a secure connection with our system, and your device will load a verification page.

 

  • A hologram is integrated directly into the label during manufacturing, adding an extra layer. 

 

  • A unique, private security code is printed on the back of each label. This code can be checked with our verification checker here.

 

  • The metallic Ruby Grading logo is embedded directly into the label during manufacturing. This deters counterfeiting and adds a touch of shine.

 

  • Finally, your graded card is housed in a tamper-evident, ultra-sonically welded case. This closure method ensures the card remains securely sealed within, offering additional protection against damage or tampering.

Account

Yes, you can change your password in your account dashboard.

Yes, you can. Just log into your account and click your submission to see the progress.

Yes, for customer service enquiries please feel free to contact us on info@rubygrading.com.